Returns and Refunds

GLDN does  offer exchange but No refund in case of a change of mind of the customers. Any refund will only be borne by us if the mistake is from our end and supported by proof from the customers.

ORDERS ONCE PLACED CAN NOT BE CANCELLED UNDER ANY CIRCUMSTANCE. 

We do not accept returns or exchanges unless the item you purchased is defective.

In case of damaged goods, the amount will be refunded, provided a full video proof from opening the seal of the package till the end with no cuts, no filter and no editing.

Without the proof, GLDN will be in no position to process the refund.

No claims will be entertained without any proof.

Note: No Refund and Exchange will be considered in case of size issues.

Conditions for a refund:

  • An unboxing video should be from the start of the package including the name, address sheet, and the bill of the order.
  • The video should be unfiltered, and unedited with no cuts in between.
  • The proof should be sent by email in 24 hours after receiving the order.
  • If exceeded 24 hours GLDN will under no circumstance process the refund.

Please note the following exceptions to our return and exchange policy:

  • Discounted items, and sale times are final and cannot be returned or exchanged
  • Sale items are non-refundable
  • There will be no exchange or refund if the product has already been used by the customers. 

Note: If the customer fails to report within 24 hours after receiving the products no refund or exchange will be initiated. 

 

Need help?

 

Contact us at arthjewels19@gmail.com for questions related to refunds and returns